New Zealand - 0800 606 962 | Monday to Friday 9am to 9pm, Saturday to Sunday 11am to 7pm (New Zealand time) If you're not sure who has these roles in your business, or you think you're the online owner or administrator, give us a call and we'll help sort it out:Īustralia - 1300 555 151 | Monday to Friday 7am to 7pm, Saturday to Sunday 9am to 5pm (Melbourne time) An online administrator is someone who has been invited by the owner to perform this role. The online owner is usually the person who purchased the AccountRight subscription. Learn more about changing your serial number.Īlso check that you're signed in to your MYOB account as an online owner or online administrator. If the serial number shown in the message isn't yours, or it's an old serial number, click Change Serial Number in the error message to update it. If the serial number in the company file isn't linked to the email address you’ve logged in with, you'll see this message. When putting a company file online or upgrading it, a check is done to confirm that you're entitled to perform the task. Error: 'The serial number doesn't match your account'
